Q: Can I return cannabis products?

Due to AGCO and cannabis regulations, opened cannabis products cannot be returned or exchanged through the store once purchased. If you experience an issue with a product, please contact the licensed producer or supplier directly using the contact information provided on the product packaging.

Question 1

How do I place an order?

Accepted Answer

You can place an order online through our website, by phone, or in-store at any of our locations. Simply browse our products, add items to your cart, and proceed to checkout. You'll receive an order confirmation via text.

Question 2

What are your delivery options? (COMING SOON)

Accepted Answer

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Question 3

What do I need ready for delivery? (COMING SOON)

Accepted Answer

Please have your valid government-issued ID ready to verify age, along with the same payment card used for your order. For condo and apartment deliveries, customers are required to meet the driver at the main entrance or lobby of the building, as we are not able to go inside the building.

Question 4

How does condo and apartment delivery work?(COMING SOON)

Accepted Answer

To keep deliveries running smoothly and on schedule, drivers are only able to go as far as the main entrance or lobby of condos and apartments. Customers will need to meet the driver there to receive their order.

Question 5

What forms of cannabis products do you carry?

Accepted Answer

We carry a variety of products including dried flower, pre-rolls, vapes, edibles, concentrates, beverages, oils, capsules, and accessories.

Question 6

How long do edibles take to kick in?

Accepted Answer

Edibles can take anywhere from 30 minutes to 2 hours to fully take effect. Start low and go slow, especially if you’re new to cannabis products.

Question 7

Are your products legal and regulated?

Accepted Answer

Yes. We are a licensed Ontario cannabis retailer, and all products sold in our stores are sourced through Ontario’s legal cannabis supply chain and regulated by the AGCO and Health Canada.

Question 8

Can I return cannabis products?

Accepted Answer

Due to AGCO and cannabis regulations, opened cannabis products cannot be returned or exchanged through the store once purchased. If you experience an issue with a product, please contact the licensed producer or supplier directly using the contact information provided on the product packaging.

Question 9

Do you carry beginner-friendly products?

Accepted Answer

Absolutely. We carry a range of low-dose and beginner-friendly options, and our team members are always happy to help recommend products based on your comfort level and experience.

Question 10

What are the benefits of joining?

Accepted Answer

Members receive exclusive discounts, birthday rewards, special promotions, and early access to select drops and featured products.

Question 11

Do I earn points with Republic Rewards?

Accepted Answer

No. Republic Rewards is not a points-based loyalty program. Instead, members receive exclusive discounts and savings on every purchase simply by being a member.

Question 12

What payment methods do you accept?

Accepted Answer

We accept a majority credit cards Visa, Mastercard, debit cards and cash. Apple Pay and Google Pay are also available for online orders. E-transfer payments are only available on online orders.

Question 13

Do you offer discounts?

Accepted Answer

Yes. We offer exclusive member pricing and savings through our free loyalty program, Republic Rewards. Members receive discounts on every purchase, along with access to special promotions, featured offers, and birthday perks. We also regularly feature rotating deals and promotions in-store and online.

Question 14

Where are you located?

Accepted Answer

We have 2 locations!

One in East York, just east of downtown Toronto! On the south east side of Pape Avenue and Cosburn Avenue.

Our other location is in Ballantrae, Ontario. Just north of Whitchurch-Stouffville. If you’re driving up Hwy 48, you’ll find us on the north-east corner of Hwy 48 and Aurora Road, just behind the Shell gas station.

Question 15

What are your hours of operation?

Accepted Answer

Our hours of operation differ per location! Please scroll to the bottom of this page to see what our location specific times are!

FAQ

Orders & Delivery