1. Introduction
At Plant Republic, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, online ordering platform, delivery services, and related services.
By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms outlined in this Policy, please do not use our website or services.
We collect, use, and store personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable Ontario cannabis retail regulations.
Our website and services are intended only for individuals who are of legal age to purchase cannabis products in Ontario.
2. Age Verification
Our website, products, and services are intended only for individuals who are 19 years of age or older, in accordance with Ontario cannabis laws.
By accessing or using this website, you confirm that you are at least 19 years old. We may collect and use age verification information to comply with applicable federal and provincial laws and regulations governing the sale, purchase, and delivery of cannabis products.
Plant Republic reserves the right to request valid government-issued identification to verify age at any time, including during order pickup or delivery. Orders may be refused or cancelled if adequate proof of age cannot be provided.
3. Information We Collect
We may collect personal and non-personal information from you in a variety of ways when you use our website, place an order, create an account, contact us, or interact with our services.
The types of information we may collect include:
- Personal Information
Name, email address, telephone number, billing address, delivery address, and payment information provided when placing an order, creating an account, or contacting us.
- Age Verification Information
Date of birth and/or valid government-issued identification used to verify that you are of legal age to purchase cannabis products in Ontario.
- Order & Transaction Information
Order history, purchase details, payment confirmations, delivery information, and transaction records required for business, legal, regulatory, and compliance purposes.
- Device & Technical Information
IP address, browser type, operating system, device identifiers, and other technical information collected automatically when you access our website.
- Website Usage Information
Information about how you interact with our website, including pages viewed, time spent on pages, clicks, navigation patterns, and other analytics data used to improve website performance and user experience.
4. How We Use Your Information
- To process, fulfill, and deliver orders placed through our website or services
- To verify your age and identity in accordance with applicable cannabis laws and regulations
- To communicate with you regarding orders, account activity, customer service inquiries, products, promotions, and updates
- To comply with applicable legal, regulatory, licensing, and record-keeping requirements
- To detect, prevent, and investigate fraud, unauthorized transactions, and other security-related issues
- To operate, maintain, improve, and personalize our website, products, and customer experience
- To analyze website traffic, usage trends, and performance metrics
- To send marketing, promotional, and informational communications where permitted by law or where consent has been provided
- To enforce our Terms of Service and protect the rights, property, and safety of Plant Republic, our customers, and others
5. Legal Compliance
As a licensed cannabis retailer operating in Ontario, Plant Republic is required to collect, maintain, retain, and, where legally required, disclose certain customer and transaction information in accordance with applicable federal and provincial laws and regulations.
We may share information with regulatory authorities, law enforcement agencies, government bodies, or other authorized parties where required to comply with legal obligations, regulatory requirements, court orders, investigations, or licensing conditions.
We collect, use, retain, and disclose personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), the Cannabis Act (Canada), and applicable Ontario cannabis retail regulations.
6. Data Retention
Plant Republic retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing products and services, maintaining business and transaction records, complying with legal and regulatory obligations, resolving disputes, and enforcing our policies and agreements.
Certain information, including transaction and order records, may be retained for longer periods where required by applicable laws, regulatory authorities, licensing requirements, or cannabis industry regulations.
When personal information is no longer required, we will securely delete, destroy, or anonymize the information in accordance with applicable laws and reasonable business practices.
7. Information Sharing
Plant Republic may share personal information with trusted third parties only where necessary to operate our business, provide services, comply with legal obligations, or protect our rights and security.
We may share information with:
- Service Providers
Third-party service providers who assist with payment processing, website hosting, age verification, delivery services, analytics, customer support, marketing, and website operations. These providers are authorized to use personal information only as necessary to provide services on our behalf.
- Regulatory & Government Authorities
Federal, provincial, municipal, or regulatory authorities where required by applicable cannabis laws, regulations, licensing requirements, investigations, or other legal obligations.
- Legal & Compliance Requirements
Law enforcement agencies, courts, regulators, or other authorized parties where disclosure is required by law, court order, subpoena, legal process, or to protect the rights, safety, property, or security of Plant Republic, our customers, or others.
- Business Transactions
In connection with a proposed or completed merger, acquisition, financing, restructuring, sale of assets, or other business transaction where personal information may be transferred as part of the business operations.
Plant Republic does not sell, rent, or trade personal information to third parties for their own marketing purposes.
8. Cookies and Tracking
Plant Republic may use cookies, pixels, analytics tools, and similar tracking technologies to improve website functionality, enhance user experience, remember user preferences, analyze website traffic, and support security and performance monitoring.
These technologies may collect information such as browser type, device information, IP address, pages visited, time spent on pages, and interactions with our website.
You may choose to disable or manage cookies through your browser settings. However, disabling certain cookies or tracking technologies may affect the functionality, performance, or availability of certain features of our website and services.
9. Your Rights
Subject to applicable laws and legal requirements, you may have the right to:
- Request access to the personal information we hold about you
- Request correction or updating of inaccurate or incomplete personal information
- Request deletion of personal information where permitted by law
- Withdraw consent for certain uses of your information, where applicable
- Opt out of receiving marketing or promotional communications from us
- Request information about how your personal information has been used or disclosed
Please note that certain information may be retained where required by applicable laws, regulatory obligations, record-keeping requirements, or legitimate business purposes.
Requests regarding your personal information may be submitted using the contact information provided in this Privacy Policy.
10. Security
Plant Republic implements reasonable and appropriate technical, administrative, and organizational safeguards to help protect your personal information against loss, theft, unauthorized access, disclosure, alteration, or misuse.
These measures may include security protocols, access controls, encryption where appropriate, and secure systems designed to protect personal data during collection, storage, and processing.
However, no method of transmitting or storing data over the Internet is completely secure, and we cannot guarantee absolute security of your information. You acknowledge that you provide information to us at your own risk.
11. Contact Us
If you have any questions about this Privacy Policy, or if you wish to access, update, or exercise your privacy rights regarding your personal information, you may contact us through any of the following methods:
- By visiting one of our store locations
- Through our website contact form
- By using the contact details provided on our website
We will make reasonable efforts to respond to all privacy-related requests in accordance with applicable legal and regulatory requirements.
12. Changes to This Policy
Plant Republic may update or modify this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal or regulatory obligations, or other business needs.
When updates are made, the revised version will be posted on our website and the “Last Updated” date will be updated accordingly.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect and handle your personal information.